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Auto Business Auto Insurance

Mobile Auto Detailing for Car Leasing Companies

If you own a mobile detailing business and you are looking to increase your customer base or clientele you may wish to look in your local phone book under Car Leasing Companies and contact them to see if they need auto detailing services. Auto Leasing Companies make very good customers for many reasons. How so you ask?

Well let’s take one company, a large one; Enterprise Car Leasing. Enterprise Car Leasing is a great place to find business for a mobile auto detailer and they need good, reliable service. The Enterprise Company and their sales teams, through leads coming in from Enterprise, find customers who wish to lease cars and the Enterprise Leasing team finds the car they want and helps them buy it for a great price.

They will also have you detail these cars if they cannot get the dealership to do it. Many times the dealerships which sell to car leasing companies sell these cars so cheap on a fleet deal that there is really no money in the deal to pay for the car dealership to detail it and Enterprise or any car leasing company cannot really deliver a new car to a customer all dirty.

Enterprise makes about $500 profit on the deal and also money from their own in house financing division. It is a good way to buy a car and not get screwed for the business customer and Enterprise wants happy customers. They will send you business if you ask them for it. New car detailing for Enterprise needs to be at or near $60-85 per car and they often buy seal coats for another $100 and pass it on to customers for $200 or more. If you are looking for the nearest leasing office to sell your services to look up this web site;

http://www.pickenterprise.com

 

You can also use this directory to find a sales lot, van pool division or rent a car agency office in your area. I very much recommend for the expanding auto detailing businesses to look into tapping this niche and do a few sales calls to car leasing agencies and companies. Consider all this in 2006.

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Auto Insurance

A Great Looking Vehicle Can Bring You Comfort and Respect – Your Local Car Electronics Shop Can Help

Protect your vehicle from the elements and from ridicule! Call your local auto customization shop today to learn about glass replacement, car detailing, custom car audio video, and more vehicle enhancements!

Has something like this happened to you before? You’re standing at the coffeemaker during lunch break when Greg, the office loudmouth from accounts payable, comes into the room and bellows: “Get a load of this! I was driving on I-95 this weekend and I saw this loser with his convertible roof stuck halfway open! And it was raining! Hahahaha…”

You offer a playful response and a stiff smile, but as Greg’s laughter echoes through your brain, you can feel your insides churn with embarrassment. You know that the person with the challenged convertible roof was you. Not only that, but as a result of that faulty roof, your entire interior is now smelly, moist, and more reminiscent of a bed of moss than car upholstery.

You shouldn’t have to fret about the condition of your vehicle’s interior or put up with jabs from workplace jerks. If you need quick repairs and enhancements to improve your vehicle’s aesthetics, make your time in the car more comfortable and make yourself feel like the boss of the highway–call your local auto support shop. The dedicated professionals at your local shop will keep those raindrops from falling on your head with convertible roof repair, sun roof repair, and even auto glass replacement for dinged and cracked windshields and windows.

When your vehicle can once again boast a functional roof and intact windows, it’s time to address your car’s interior. If your interior requires serious attention, call your local auto customization shop to ask about their car detailing services. They’ll have every inch of your vehicle vacuumed, scrubbed, and shined, looking just like it did the day the car rolled off of the assembly line!

 

Once your vehicle is looking great inside and out, it’s time to start the real fun! Ask your local auto customization shop about their mobile video and car audio installations, and discover a whole new way to enjoy your daily commutes and road trips. After a visit to the shop, you’ll be able to bring Sylvester Stallone with you wherever you go! Make your entire office shake with your pumping new bass, and show that Greg character who the loser really is! With the help of your auto customization shop, you’ll never be the laughingstock of the road again. After all, your vehicle is like a second home. Treat it with respect, and you’ll be respected in turn.

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Auto Insurance

Garage Insurance – Used Car Dealers and Repair Shops Watch Those Symbols

Garage insurance is a much misunderstood policy form. Many professional insurance agents are confused about exactly when to use it and more importantly exactly how. You can use a garage liability policy to protect a used car dealer, often referred to as dealer’s insurance, or you can use this same form to protect an automotive repair shop or to set up body shop insurance. The trick is to know the symbols. If you own a car dealership or an automotive repair shop and are purchasing insurance for your business, it is advisable that you find an agent who specializes in the garage insurance form to help you with this purchase so you don’t end up with the wrong form and perhaps find yourself without coverage after a large loss.

As I mentioned earlier, both types of businesses, auto repair and or body shops and used car dealers both need the garage policy. But exactly what kind of operations are covered in these policies is driven by the symbols shown on the policy. This is very important. If your business is automotive repair or body work but your policy is set up with symbols that would apply to a car dealership, you could find yourself without coverage in the event of a liability loss.

So how do you know if you have the correct symbols and thus the correct form? Pull out your garage policy and look at the first page.   Beside each type of coverage, usually to the left, there will be a least one two digit number between 21 and 31. These symbols will describe what is protected by the coverage shown beside that symbol. Here is a list of the most common symbols and what each one protects:

Symbol 21                 Any auto
Symbol 22                 All owned autos
Symbol 23                 Owned private passenger autos only
Symbol 24                 Owned autos other than private passenger
Symbol 25                 Owned autos subject to no fault laws
Symbol 26                 Owned autos subject to Uninsured Motorists law
Symbol 27                 Specifically described autos
Symbol 28                 Hired autos only
Symbol 29                 Non-Owned autos used in the Garage Business
Symbol 30                 Autos Left for Service/Repair/Storage
Symbol 31                 Autos on Consignment

As you have probably figured out, if you are an automobile dealer and you have symbol 30 on your policy, you would find yourself without coverage. So why not just put symbol 21 on all coverages? Well, since code 21 is the broadest coverage, you would have to pay more for this insurance policy and in some cases you might be purchasing insurance protection that you didn’t really need.

Take some time to look at your policy carefully and review the symbols for each line of coverage to make sure that they are appropriate for the work you do. If you need help with this process, consult your agent. If you agent doesn’t specialize in businesses needing garage policy, ie dealers insurance and auto repair shop insurance, then find one who does. This protection is just too important to leave up to an agent who is practicing on the job learning on your policies.

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Auto Insurance

Why Does It Always Cost So Much To Repair My Car? Part 2

I scratch my head every time I get my estimate for repair work to my car, why you might wonder; well I am just in astonished at the exorbitant fee for repair work for a car that is more than 10 years old. So I ask “why does it cost so much to get my car fixed?” This question must not be one that is only in my head, i thought I’d share the results of my research with you all. Let me help you understand why car repair costs so much.

Structure of repair quotes

Repair quotes for automobiles can be broken into 3 main sections:

1. Workforce cost, the going rate charged for the time spent repairing your car.

2. Material cost, the cost of the replacement parts needed to fix your car as well as any other materials needed to complete the repair work to your car.

3. Overhead cost, the garage or mechanic have an overhead such as the rent and rates on their property.

Understanding Material cost

Just like every business garages do mark up the prices of their parts, everyone has to increase the price of goods compared to the price they actually obtain the materials for. Mark up can be for a number of reasons, to cover the cost of transporting the goods, the cost of it sitting in valuable storage space and the warranty / guarantee (if one is provided).

A garage has an option to select from a variety of sources, the quality and price of each product brought from different suppliers varies. Specialist garages often use the parts recommended by the manufacturer, meaning more expensive and better quality components. You run the risk should you pay for parts which are not recommended by your vehicles manufacturer, but it might be cheaper and doesn’t necessarily mean it will break; physically both items are the same as one another except for price and build quality.

Understanding Overhead cost

Costs that are not directly carried by the motorist repairing their vehicle are the overhead costs like those of running the garage, keeping the tools and lights running etc. We’re not discovering any new land, so as you can imagine the cost of land and real estate will continue to rise, along with rents and leases which is a massive factor in the billing process we as a customer will not see. Other obvious overheads include electricity, gas and telephone.

A few you probably have not considered are the personnel indirectly involved in your repair such as accountants and receptionists. Equipment for today’s cars is extremely specialist as most cars now have built in computer systems which operate the mechanics of the vehicle. Couple this with insurance, rates, computers, company cars and you begin to get a picture of the actual cost of repairing your car.

This is just an overview of material and overhead costs, to find the first part of this article search for “Why does it always cost so much to repair my car? ” to read part one ‘workforce cost’.

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Auto Insurance

Why Going Online For Your Car Insurance Can Be a Good Move

Previously, it used to be that for one to check out prices of products and services, one had to go out to the shop or premises of the provider and get the prices. Technology has changed things however to facilitate online shopping of everything from clothes to groceries to personal care products. The insurance sector has not been left behind in embracing this technology and it only takes a few clicks on a computer to check out the different rates of various insurance policies as offered by the insurance firms.

It is now easy to get insurance quotes online by filling in about 25 questions based on the driver profiles, car details, accident history and so on. It takes you about 15 minutes to compare several insurance companies. Just make sure you have your car details such as year and make. You can get these details from your registration sticker on most occasions. Then just sit down in front of TV or relax on the couch and start comparing.

Some insurance companies such as Bingle and Progressive Direct only offer their car insurance online and others such as Budget Direct and Youi are actively on the internet offering better prices as they are able to keep their operational costs down. In addition to this, many companies who offer their products through the offline broker network may also offer discounts of usually 10%.

The policy you get when you order online is exactly the same and the service does not differ from those who purchase the same policy through other methods. You still get the 24 hour service most provide and at the same time enjoy the discounts for purchasing your car insurance online.

If you already have car insurance and you are happy with your provider, then you should go to them first and see what type of discount you can get. It may even be worth ringing them and saying you have been a long time customer but others in the market now are becoming cheaper and you were wondering if you would take $50-150 off the price of your policy to keep you as a customer. Repeat business and customer acquisition is a major factor in an insurance company’s financial success. Many times they will provide something in order to keep an existing and service happy customer.

 

I’m all about trying to get consumers a better price by comparing. Just by purchasing your insurance online you can usually get up to 10% off, even if you stay with the same company. Also, by going online, you are able to access the insurance companies that only sell insurance over the internet. These companies are almost always owned and/or underwritten by a very large company and so the risk for the consumer is no different.

So next time you are looking for car insurance, remember that you may be able to save a lot of money by purchasing your car insurance from a company that specialises in the online market. Not only is it easy, it is also usually a cheaper way to go.

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Auto Insurance

Automobile Warranty

Many people acquire an extended automobile warranty on their cars in order to help safeguard them against the high costs that unexpected repairs can bring. An extended automobile warranty will provide coverage for repairs and maintenance work for a period of time that is set out in the warranty documents. Since these extended warranties are not included in the price of a vehicle and cost an additional amount, they are technically considered service contracts rather than warranties in the true sense of the word.

Getting an extended automotive warranty can also cover things besides parts, repairs and maintenance work. Many automobile warranty companies also provide you with emergency roadside assistance. This can come in very handy if you are driving and experience a flat tire or need to jump start a dead battery. Roadside assistance will also cover towing and emergency delivery of fuel should you run out of gas. Towing coverage will guarantee that if your car breaks down on the road it can be towed to a repair shop or garage and the cost of repairs will be covered by your extended warranty. Some automobile warranty companies even go one step further by providing you with a rental car in case your vehicle needs to be in the garage for an extended period of time.

When getting an extended warranty, especially a used car warranty, you should always try to negotiate its price with the dealership. Car dealers make a large amount of money by selling extended auto warranties which can sometimes equal the amount of profit that they would make by selling a used car. Another important fact that you should know is that a used car warranty doesn’t necessarily have to be bought at the same time that you buy a car. You have up to one year to buy an extended auto warranty. Many financial institutions and auto insurance companies can provide you with an extended used car warranty at competitive prices, sometimes much lower than the price your dealer was quoting you.

If you are thinking of getting an additional automotive warranty, make sure that you carefully check what the original warranty that comes with the car covers and for how long it runs. If you don’t plan on keeping the car past the date of the original warranty, it makes little sense to purchase extended

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Auto Insurance

Mature Market or Changing Shifts in Competition Co-Branding in Mobile Automotive Sector

So you want to start a quick lube? We great and in doing so you have been asked by the SBA assisted loan to make a business plan, ‘tally hoe’ and away you go! Right? Well wait a one second, every good business plan discusses market share, competition, market areas, etc.

So have you figured out who your competitors area? You maybe surprised at the real answer. For instance as Midas Muffler started to lose their market base since new cars were being often leased and therefore did not need mufflers as often, what did they do, they started changing oil and doing braked. Well what did the brake shops do, they started doing smog checks, changing oil and rotating tires. What did the tire shops do? They started changing oil too. Wal-Mart and Kmart saw their sales lagging a little and unable to keep up with growth rates and feared a bad quarter and knew they had a captured audience so what did they do, started offering auto services, oil changes at Wal-Mart and fuel card gasoline stations at Sam’s Club. Kmart made a deal with Penske Auto Centers then later closed stores that were not profitable, even when Penske Auto Centers were. Pep Boys also sold auto parts and then started services, meanwhile jiffy lube could not grow fast enough, AAMCO same thing. Car Washes wanted to become a destination place and started offer Java, oil changes and small gift shops too.

So really the original core business, that the HBR editors love to BS about is really a questionable event. Since even Michael Dell, Microsoft, GE, 3M, etc will tell you it is a never-ending evolution such that books like Built to Last, by the Stanford Professor simply reported with biased what he perceived to be his reality. So then as long as you are still with me on this subject realize we did not digress from the subject at all, we evolved this conversation about a reality that you should be thinking about in your business as well.

Many in the industry are reporting in Metro Area as many as 21 competitors which a pure competitors, quick lubes that is within what they believed to be their exclusive trading area of 20 miles. In actuality that number is quite irrelevant because your trading area is probably only 10-12 miles. Car Washes trade area is generally 5 miles sometimes 10, they add oil change facilities on their properties due to no interest loans and incentives on the buildings by oil companies and to increase the draw to a larger trade radius. Does it work? Well it worked for a while and it makes sense to the customer, although it is not true that car washes mix all that well, despite what you are told. Both industries use the synergy theory to promote equipment sales to their potential customer base to improve their sales quotas and give them extra people to call on and more sales to close.

Now then with these added competitors in the market place some have said they are still making money and profits through efficiencies of synergy in other things, such as adding air filters, wiper blades, car washes, detailing, tire rotations, brakes, belts, etc. More money per customer per visit but fewer cars per day. Declining vehicle counts. So, what the heck do you do when you price yourself out of the market? Speedway for truck oil changes is doing this now, but realize fewer truck stops are changing oil and none can get all the jobs done on time and few have the labor to run 24/7.

To top it off the car dealerships like Audi, BMW and others want you to use their oil and oil changes so they offer them free and then hit you up for their prescribed over redundant service mileage check ups costing you even more, otherwise warranty is voided. So they take away those brands of cars for you. Also United Auto, Auto One, and many large Ford and GM dealers are learning this, many from Carl Suell in Dallas, who wrote an excellent book on customer service you should read called: “customers for life” and while you are at it pick up the History of Enterprise rent-a-car; “Exceeding Customer Expectations” by the founder, I will tell you Jack was not only a good fighter pilot, he is a great entrepreneur with one hell of a young and aggressive team. You could learn a lot from these folks.

Now we see Wal-Mart cutting price to $12.99 barely breaking even, but for them it is a loss leader anyhow, they just want those shoppers in their store shopping for an hour or more, did you know that the average oil change customer spends $87.90 while shopping during the time it takes to get the oil changed? You think they do not know what they are doing, it works for them, but this may not be so good for your business plan? So we are now reading articles that perhaps you need to expand into more fleet business since those companies are eliminating garage personal and you could pick up their business. AH HA you say, yes I will build larger bays to take on School Buses, Boom Trucks from the Cable Company, Ambulances and other vehicles? Yes but there are mobile oil and lube companies and on-site re-fuelers who do this world already as well as the cars of employees of all the construction companies.

And I doubt they want to spend the time to drive all those vehicles over to you, and even wager to bet you do not want to spend the extra labor or increased liability to have your employees drive them over to your bays do you? AIG is hoping otherwise, but why bid low to get the account and pay it all in insurance to AIG, Farmers, Fireman’s fund, American States or State Farm Commercial? Good question, some might say now is the time to be focused, but staying focused means keeping your eye on the ball, weaving and jagging and running like hell for that end zone.

The more vehicles such as fleets you do the more filters and larger air cleaners you must stock and if you lose the account exactly what were you planning to do with all those extra fuel, air and oil filters? Use them as Christmas Tree ornaments? Hey better in your inventory than mine? How can a quick lube expect to compete against a mobile lube service even for an account as simple as a Limo Company? There is no way, and it is only a matter of time until they move back to mobile or move to mobile for the first time and never change back.

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Auto Insurance

The Importance Of Winter Tires

If you live in an area that regularly has slush, unplowed snow and ice you will understand the importance of winter tires. They give you extra traction and handling and braking that you will need to drive on ice and snow. They have special rubber compounds and tread design to handle the colder temperatures. The treads are flexible and prevent snow buildup and help with traction on icy roads. Even at low speeds, a car with snow tires will brake a half a car length less than one with an all season type. Without winter tires you are more likely to spin out on icy hills and fishtail when cornering.

You do not want your safety features to fail on you under emergency situations. ABS or anti-lock brake systems will not work as well with an all season tire under snowy conditions. Vehicle dynamic control systems and traction control are limited by the grip that the tire on your vehicle can provide.

SUV’s and other 4AWD vehicles do not have any advantage when driving on ice. They have no grip as they are equipped with all season tires. The 4WD will assist in starts from a full stop or getting you around a corner better but they will not help you to slow down or stop any faster than any other car.

An all season tire is rated for mud and snow but this rating is for the void to rubber ratio on the tread design. In fact they will pack with snow causing a loss of traction. If you are expecting to drive in moderate to severe snow conditions you should install a set of winter tires and if you are in a very wet climate with only a little bit of snow all season would be best.

In 1999 a winter tire grading was introduced by the Rubber Association of Canada and the Rubber Manufacturer’s’s Association. They are designed for severe snow and meet snow traction requirements for performance. And they help make winter driving safer.

A few tips when purchasing winter tires are you should consider buying separate rims. This will save time and money when it comes to switching them out. When to install them depends on where you live, a good gauge is to change them out once the temperature hits 10 degrees Celsius or lower.

When you are done with winter weather, store them in a dry and cool location, a basement or garage is ideal. Lay them flat and stacked on top of each other. Ask for storage bags when you buy them to protect them from ozone in the air which can cause them to crack and rot. Wrap each tire and stack them away from welders and electric motors as they can produce ozone as well which will damage the rubber.

When installing them, install the set as just installing two of them will cause the car to spin. In excessive snow you may need to also use chains or studs. Studs are best for soft ice. In bad weather conditions bring a towing cable, ice scraper, jumper cables, a first aid kit, cell phone, flashlight, boots, gloves, food, blankets, flares and tire chains. Slow down before descending on hills and going around corners. Test your brakes and steering when you first get on the road. Watch out for black ice and ice in intersections, overpasses and on bridges. Do not use cruise control or follow other cars closely, allow extra room to brake. Check the weather conditions before driving to prevent getting caught in a storm. All of these conditions emphasize the importance of winter tires.

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Auto Insurance

Tire Safety – Why It Matters

Your tires are an important element of your vehicle’s safety. Good tires help keep your vehicle safe, you and your passengers safe, and yes, even other drivers safe. Because so much safety depends on your tires, it’s important to have your tires in the best possible shape.

Fall is a good time to think about tires. After the road trips and vacations you have taken during the summer, your tires may be ready for replacement. You can take advantage of the season by watching for back-to-school sales or winterizing service specials offered by auto service garages and tire shops. By replacing your tires in time for winter, you can be sure of having the best possible tires for the challenges of winter driving. You can purchase a full set of all-season tires and have them put on your car, or you can purchase some snow tires in addition to any all-season tires you may need. Snow tires provide increased traction and control in icy and snowy road conditions. These tires are especially useful to people who drive in areas with hills and other frequent inclines.

All-season tires are designed to handle a wide variety of road conditions. They are tested to handle wet, dry, rocky, and snowy conditions and will provide the traction and control necessary to handle most driving situations. They are an excellent tire choice for the road conditions most vehicles will encounter throughout the year.

Another aspect of tire safety regards the care of tires. To maximize the benefits of your tires, make sure they have the right amount of air pressure in them. Some drivers believe that more air is better, but this isn’t true. Each tire has different air pressure needs in order to provide its best performance. It’s easy to find out what air pressure your tires need. This information is printed on the tire itself, usually in raised letters so it’s easy to see. If it’s easier for you, write this information down and keep it in your vehicle’s glove compartment for quick reference. Having a tire gauge is helpful to make sure you have just the right amount of air – not too much, not too little. Tire gauges are inexpensive and can be found in any auto supply store or department store with an automotive department. Tire gauges can even be found in grocery stores that carry basic auto supplies. Though some self-service air pumps will have a tire gauge available, it is helpful to carry one of your own in your car.

Keeping your tires in good shape isn’t a difficult task, but it does require periodic attention. You can establish a habit of checking your tires each time you get in your car; just take a quick peek at them to make sure that none are flat or becoming worn down. If you do spot anything like this, it’s probably time for new tires. Tires are important for your safety, and so is car insurance. A car insurance policy will make sure you’re taken care of in case of an accident. Prevention can help stop a bad situation from becoming worse and car insurance will make sure that you get the help you need in case anything does happen.

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Auto Insurance

Automotive Dealership Compliance: Disaster Scenario

The commotion in your service department sends a shockwave throughout your dealership, and you, the dealer, arrive just in time to witness one of your service techs being handcuffed across the hood of a vehicle in for service.

Your tech has been accused of stealing the checking account number from an old checkbook register in a service customer’s glove compartment, and then draining the customer’s account.

So what are the boundaries of an automotive dealer’s liability because of your rogue employee? Compliance certainly can’t be an issue because your DMS representative and even your garage liability carrier have assured you that with their particular compliance solutions, you are totally compliant.

However, the victim’s attorney, the law firm of Dewey, Cheatum & Howe, later requests a copy of your dealership’s Gramm-Leach-Bliley Safeguards Rule Policy and documentation of total staff training (have your service people been trained?) as required by federal regulations. You contact your trusted DMS and garage liability representatives for their help to furnish the documents, only to discover there are none! When they assured you that you were compliant, it turns out they meant you were only compliant with scans for the Red Flags Rule, OFAC and Do Not Call, or in other words, only a small portion of required automotive dealership compliance.

Although the Safeguards Rule does not provide for identity theft victims to directly recover losses and damages, rest assured the victim’s attorney with use your “willful non-compliance” to force a huge settlement, or use it as the highlight of their opening statement to the jury in litigation against you… and you know how juries just love car dealers. And need we mention the potential for class actions with some regulations?

But it only gets worse. Now the feds are investigating and are looking for what they term, “an atmosphere of compliance”, and they also demand to see the same documentation of compliance performance as requested by the victim’s counsel. So what is your liability with the federal government? The fine is $11,000 per day, retroactive from May 23, 2003!!! In other words, tens of millions if they so choose.

Oh, and in case you didn’t know, there is no such thing as “fine insurance” provided by your garage liability carrier; they’ll represent you, but you’re on your own when it comes to paying the fines and penalties.

Automotive Dealerships – Creating And Maintaining An “Atmosphere Of Compliance”.

So what about the other federal regulations such as the Red Flags Rule, The Do Not Call Act, and the Patriot Act’s OFAC, and FINCEN regulations? They, too, require that dealers have in place a formal written Policy and documentation of formal staff training for each.

And then there are other dealership compliance regulations where the lack of staff training has cost dealers hundreds of millions over just the past few years; Truth In Lending fraud issues, Sexual Harassment, Diversity issues and the Magnuson-Moss Warranty Act. Here are some examples:

– An automotive dealer loses $92 million in a jury verdict because a salesperson said just one thing wrong regarding the Magnuson-Moss’s “warranty of fitness for a particular purpose”.

– A dealer is forced to settle a diversity harassment claim for $400,000.00.

– Several dealers, managers and salespersons across the country served prison terms for fraud and Truth In Lending violations.

– A car dealer settles a sex-and-age discrimination case for over $1.5 million.

In each instance, there was no evidence the automotive dealer was promoting an atmosphere of compliance… specifically, no formal dealership compliance training.

So how can automotive dealers create and maintain an atmosphere of compliance?

1. Appoint a Dealership Program Coordinator to oversee your dealership’s compliance performance.

2. Have in place all required Dealership Compliance Policies signed by employees.

3. Provide all designated staff training at least once a year with documentation available for government inspection or litigation actions. (Note: Simply allowing staff members to read and sign your required dealership Policies IS NOT considered training under these regulations.)

4. Provide all compliance training and required signed Policies as a part of your hiring process complete with documentation.

5. Perform annual compliance inspections and audits annually, once again, with documentation on file.

The Question: “Did the dealer do everything within reason to prevent this violation from occurring, and if so, where is the proof?”

Virtually all automotive dealership compliance fines, penalties, litigation or arbitration decisions revolve around this single question.

In fact, any attorney worth their pinstripes will tell you that the only true dealership compliance litigation defense is to be able to provide documentation of compliance performance – again, specifically, staff training.

Lawmakers understand that you, the dealer, can’t possibly watch every move each of your employees make while conducting business, but they do give you the opportunity to perform dealership compliance elements in order to mitigate liability, or even in some instances, to benefit from safe harbor status.

Therefore, in the eyes of the law, any dealer that chooses to ignore required compliance performance has no respect for the consequences, and generally, the juries and the feds use that opportunity to pile it on.

There is only one way to get the “compliance monkey” off your back? Take care of it right now!